Refund policy

Here is the Return and Refund Policy: # Return & Refund Policy

At Lost & Found Golf Co., we want you to know exactly what you’re buying and to feel confident ordering from us. Because many of our products include recovered and previously played golf balls, our return policy is designed around product accuracy and condition rather than traditional buyer-remorse returns.

Golf Ball Sales Are Final

All golf ball sales are final.

We do not accept returns or exchanges for:

  • Change of mind
  • Brand or model preference
  • Cosmetic appearance that falls within the advertised grade
  • Player markings, logos, discoloration, minor scuffs, or other characteristics disclosed or reasonably expected within the purchased grade
  • Golf balls that have been played, tested, marked, altered, or removed from their original delivered condition
  • Ordering the wrong product, quantity, or grade by mistake

Recovered golf balls naturally vary in appearance. Please review the applicable product description and grading information before purchasing.

Our Order Accuracy & Condition Guarantee

While golf ball sales are final, we stand behind the accuracy of every order.

Please contact us within 7 days of delivery if:

  • You received the wrong product or grade
  • Your order contains an incorrect quantity
  • Items were damaged during shipment
  • The condition of the product materially differs from the grade or description advertised
  • Items are missing from your shipment

We may request photographs of the product, packaging, shipping label, or other information necessary to review the issue.

If we determine that an order was incorrect, damaged, incomplete, or materially inconsistent with the advertised condition, Lost & Found Golf Co. will make it right through a replacement, store credit, or refund, as appropriate to the circumstances.

Refunds

Approved refunds will be issued to the original payment method.

Processing times after a refund is issued may vary depending on your bank, credit card company, or payment provider.

Shipping charges are non-refundable unless the refund results from an error by Lost & Found Golf Co. or a qualifying shipping-related issue.

Apparel & Other Merchandise

Unused apparel and other non-golf-ball merchandise may be eligible for return or exchange if specifically permitted on the applicable product page.

Unless otherwise stated, returned merchandise must be:

  • Unworn and unused
  • Unwashed
  • In its original condition
  • Returned with original tags and packaging where applicable

Clearance, closeout, personalized, custom, or otherwise designated final-sale merchandise is not eligible for return or exchange.

Return Shipping

If Lost & Found Golf Co. approves a return because of an order error, damaged item, or qualifying product issue, we will provide instructions regarding return shipping.

Do not return merchandise without first contacting us and receiving approval.

Unauthorized returns may not be accepted or refunded.

Questions or Order Issues

If something is wrong with your order, please contact us as soon as possible and include your order number and a description of the issue. Email contact@lostandfoundgolfco.com

Our goal is simple: if we made a mistake, we’ll make it right.

Lost & Found Golf Co. Veteran Founded. Built for Community. Driven by the Game.